Privacy Policy

Handyman Pro Solutions
Last Updated: May 14, 2026

Handyman Pro Solutions respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, request a quote, submit a form, send photos, call, text, email, message us through social media, or use our handyman and home repair services.

This Privacy Policy applies to Handyman Pro Solutions, our website, our contact forms, our phone/text communications, our social media messaging, and our local home repair services in St. Charles County, Lincoln County, and surrounding Missouri service areas.

By using our website or contacting us, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Your name

  • Phone number

  • Email address

  • Service address or project location

  • City or service area

  • Project details, repair notes, or service requests

  • Photos, videos, or files you submit for a quote or project review

  • Preferred timeline or scheduling information

  • Messages sent through our website, phone, text, email, Facebook, Google, Nextdoor, Apple Maps, or other platforms

  • Estimate, invoice, payment, and receipt information

  • Any other information you choose to provide when requesting service

We may also collect limited technical information when you visit our website, such as:

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • General location data

  • Website traffic and analytics information

  • Cookies, pixels, or similar tracking data

2. How We Use Your Information

We use the information we collect to:

  • Respond to quote requests, questions, calls, texts, and messages

  • Review your repair, maintenance, or project needs

  • Provide estimates, quotes, or recommended next steps

  • Ask follow-up questions about your project

  • Schedule appointments or service visits

  • Communicate with you about your project

  • Complete requested handyman, home repair, maintenance, exterior repair, deck repair, fence repair, masonry, gutter, pressure washing, painting, carpentry, or related services

  • Send invoices, receipts, or payment information

  • Maintain customer and business records

  • Improve our website, services, advertising, and customer experience

  • Protect our business, website, customers, team members, and legal rights

  • Comply with applicable laws, insurance requirements, tax requirements, or legal obligations

3. Photos, Videos, and Project Details

If you send photos, videos, or project details, we use them to understand the work requested, determine whether the job is within our service area and scope, prepare estimates, ask better follow-up questions, and complete the requested service.

Photos may show areas of your home, yard, property, belongings, vehicles, house numbers, or other identifying details. Please avoid sending anything you do not want reviewed for business purposes.

We will not intentionally post your property photos, project photos, address, personal information, or identifying details for marketing purposes without your permission.

Photos may help us provide a quote, but some projects may still require an in-person review before final pricing, scheduling, or scope confirmation.

4. Calls, Texts, Emails, and Messages

When you contact Handyman Pro Solutions by phone, text, email, website form, or social media message, we may use your contact information to respond to you and communicate about your project.

This may include:

  • Returning your call or message

  • Asking questions about the work needed

  • Requesting photos or project details

  • Sending quote information

  • Scheduling service

  • Confirming appointments

  • Sending invoices, receipts, or project updates

  • Following up after service

By submitting your phone number or contacting us by text, you agree that Handyman Pro Solutions may call or text you about your request, estimate, project, scheduling, invoice, or related service communication.

We may also send occasional promotional or marketing messages only where permitted by law and with appropriate consent. You can opt out of marketing texts at any time by replying STOP. After you opt out, we may send a brief confirmation message and may still contact you when necessary for active service, billing, safety, or legal reasons.

Message and data rates may apply depending on your mobile carrier.

5. How We Share Information

We do not sell your personal information.

We may share limited information only when reasonably necessary to operate our business, provide services, or comply with legal obligations. This may include sharing information with:

  • Website hosting providers

  • Email, phone, form, scheduling, or customer communication tools

  • Payment processors

  • Accounting, tax, legal, insurance, or business service providers

  • Contractors, subcontractors, helpers, suppliers, or vendors when needed to review, quote, schedule, or complete your project

  • Advertising, analytics, or marketing platforms

  • Government, legal, regulatory, or law enforcement authorities if required by law

  • Business successors if our business is ever sold, merged, reorganized, or transferred

We only share the information reasonably necessary for the purpose involved.

6. Contractors, Vendors, and Service Partners

Some projects may require assistance from contractors, subcontractors, suppliers, vendors, delivery providers, or service partners.

When needed, we may share relevant project information such as your name, phone number, project address, project photos, job details, scheduling information, or scope of work so the project can be reviewed, quoted, supplied, scheduled, or completed.

We do not authorize contractors, vendors, or service partners to use your information for unrelated marketing or personal purposes.

7. Payments and Billing

If you make a payment electronically, payment information may be processed by a third-party payment processor. Handyman Pro Solutions does not intentionally store full credit card numbers, debit card numbers, bank account numbers, or payment security codes on our website.

Payment processors may collect, process, and store payment information according to their own privacy policies, security standards, and terms.

We may keep records of invoices, receipts, payment status, service history, and transaction details for business, tax, accounting, legal, and customer-service purposes.

8. Cookies, Website Analytics, and Advertising

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website activity, improve website performance, measure advertising results, and help us market our services.

These tools may help us understand:

  • How visitors find our website

  • Which pages are viewed

  • What service areas or services visitors are interested in

  • Whether ads or posts are generating traffic

  • How to improve our website and customer experience

We may use advertising platforms such as Google, Facebook, Instagram, Nextdoor, Apple Maps, or similar services to promote Handyman Pro Solutions.

These third-party platforms may collect information according to their own privacy policies. You can adjust cookie settings through your browser or manage ad preferences through the applicable platform settings.

9. How We Protect Information

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, email, text message, online form, phone system, or electronic storage method can be guaranteed to be completely secure.

Please do not send highly sensitive information through our website, text messages, or email, including Social Security numbers, banking login details, medical information, passwords, or private financial credentials.

10. Data Retention

We keep customer and project information only as long as reasonably necessary for business purposes, including:

  • Responding to quote requests

  • Providing services

  • Maintaining project records

  • Handling invoices, receipts, payments, taxes, insurance, or accounting records

  • Resolving disputes

  • Improving our services

  • Complying with legal obligations

When information is no longer needed, we may delete, archive, or securely dispose of it.

11. Data Breach Notice

If we become aware of a data security incident involving personal information, we will review the incident and take reasonable steps to respond.

If notice is required by applicable law, we will notify affected individuals as required. For Missouri residents, applicable law may require notice without unreasonable delay when certain personal information is involved in a qualifying breach.

12. Your Choices

You may contact us to:

  • Ask what contact information we have from you

  • Correct inaccurate information

  • Update your phone number, email, or project details

  • Ask us to stop sending promotional messages

  • Opt out of marketing texts by replying STOP

  • Ask us to delete certain information when legally and reasonably possible

We may need to keep certain information for business, tax, accounting, insurance, legal, warranty, dispute, or service-record purposes.

13. Children’s Privacy

Our website and services are intended for adults, homeowners, property owners, tenants, property managers, and individuals requesting handyman or home repair services.

We do not knowingly collect personal information from children under 13. If we learn that a child has submitted personal information, we will take reasonable steps to delete it.

14. Third-Party Websites and Platforms

Our website, ads, messages, or listings may link to third-party websites or platforms, including Google, Facebook, Instagram, Nextdoor, Apple Maps, payment processors, review platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. Please review their privacy policies before submitting information to them.

15. Reviews and Public Comments

If you leave a review, comment, recommendation, or public post about Handyman Pro Solutions on Google, Facebook, Nextdoor, Apple Maps, or another public platform, that information may be visible to others according to that platform’s settings and policies.

We may respond to public reviews or comments in a professional manner. We will not intentionally disclose private project details, payment information, or sensitive personal information in public responses.

16. Before-and-After Photos and Marketing

We may ask customers for permission to use before-and-after photos, completed project photos, testimonials, or reviews for marketing.

We will not intentionally use identifiable customer property photos, names, addresses, or personal details in marketing without permission.

When possible, we may crop, blur, or avoid showing identifying information such as house numbers, license plates, personal belongings, or private areas of the property.

17. Service Area

Handyman Pro Solutions primarily serves St. Charles County, Lincoln County, and nearby Missouri communities, including areas such as St. Charles, St. Peters, O’Fallon, Wentzville, Troy, Cottleville, Dardenne Prairie, Lake Saint Louis, Moscow Mills, Winfield, Elsberry, Flint Hill, and surrounding areas.

Submitting a quote request does not guarantee that we can provide service at your location or complete the requested work. We may decline or refer work that is outside our service area, outside our scope, unsafe, unavailable, or not a good fit for our services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after updates are posted means the updated Privacy Policy applies going forward.

19. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Handyman Pro Solutions
Serving St. Charles County & Lincoln County, Missouri

Email: hello@handymanprostl.com
Phone/Text: (314) 657-5722
Additional Contact: (314) 605-8994
Website: handymanprostl.com